Terms of service
Terms of Service
Last updated: August 30, 2026
Welcome to Veloura. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to these terms.
1. General Information
This website is operated by Veloura.
Contact information:
Veloura
743 41st St
Brooklyn, New York 11220
United States
Email: support@veloura.store
Phone: +1 438 798-5665
Throughout the site, the terms “we,” “us,” “our,” and “Veloura” refer to Veloura.
2. Use of Our Website
By using our website, you confirm that you are legally able to enter into a binding agreement.
You agree not to use our website for any unlawful or unauthorized purpose or to violate any applicable laws or regulations.
You may not attempt to interfere with the security, functionality, or proper operation of our website.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However, colors and appearances may vary depending on your device or screen settings.
We reserve the right to correct errors, update product information, and change product availability at any time without prior notice.
4. Prices
All prices displayed on our website are shown in U.S. dollars (USD) unless otherwise stated.
Prices may change at any time. Any price change will not affect orders that have already been accepted.
Applicable taxes, shipping charges, and other costs will be displayed during the checkout process where applicable.
5. Orders
When you place an order, you are making an offer to purchase the selected products.
After receiving your order, we may send you an order confirmation. This confirmation does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order when necessary, including in cases of suspected fraud, pricing errors, product availability issues, or incorrect order information.
If we cancel an order after payment has been processed, we will issue a refund to the original payment method.
6. Payment
We accept the payment methods displayed at checkout.
You agree to provide accurate and complete billing and payment information.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
7. Shipping and Delivery
Orders are processed and shipped according to the shipping information provided on our website.
Estimated delivery times are estimates and are not guaranteed unless specifically stated otherwise.
Delays may occur due to circumstances outside our reasonable control, including carrier delays, weather, customs processing, or other unforeseen events.
Customers are responsible for providing accurate shipping information when placing an order.
8. Returns and Refunds
Our return and refund terms are described in our Return & Refund Policy.
Eligible returns may be requested within 30 days from delivery of the last item in the order.
Eligible return shipping is provided free of charge, and no restocking fee is charged.
9. Intellectual Property
All content on the Veloura website, including text, images, graphics, logos, designs, product descriptions, and other materials, is owned by or licensed to Veloura unless otherwise stated.
You may not reproduce, distribute, modify, publish, or commercially use our content without prior written permission.
10. Third-Party Services
Our website may use third-party services and payment providers to help operate our store and process transactions.
We are not responsible for the independent policies, practices, or services of third-party providers.
11. Disclaimer
We strive to keep our website available and accurate, but we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.
To the extent permitted by applicable law, Veloura is not responsible for losses resulting from circumstances beyond our reasonable control.
Nothing in these Terms of Service limits any rights or protections that cannot legally be excluded under applicable law.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Veloura will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or purchase of our products.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.
13. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of our website after changes are posted means that you accept the updated terms.
14. Governing Law
These Terms of Service are governed by the applicable laws of the State of New York and the United States, without regard to conflict-of-law principles, to the extent permitted by applicable law.
15. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Veloura
743 41st St
Brooklyn, New York 11220
United States
Email: support@veloura.store
Phone: +1 438 798-5665