Terms of Sale

Last Updated: August 30, 2026

These Terms of Sale govern the purchase of products through the Veloura online store. By placing an order with us, you agree to these terms.

1. Seller Information

Business Name: Veloura
Mailing Address:
743 41st St
Brooklyn, New York 11220
United States

Email: support@veloura.store
Phone: +1 438 798-5665

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate.

Product colors and appearance may vary slightly depending on your device's screen settings.

We reserve the right to correct errors, update product information, or change product availability at any time without prior notice.

3. Prices

All product prices are displayed on the website in the applicable currency before checkout.

Any applicable taxes, shipping fees, or other charges will be displayed during the checkout process before you complete your purchase.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been confirmed.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send you an order confirmation by email. An order is considered accepted once we have confirmed the order and/or processed the payment.

We reserve the right to refuse or cancel an order in cases such as suspected fraud, incorrect pricing or product information, insufficient product availability, or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded.

5. Payment

Payment must be completed using the payment methods available at checkout.

By submitting your payment information, you confirm that you are authorized to use the selected payment method.

Orders will generally be processed after successful payment authorization.

6. Shipping and Delivery

Orders are shipped to the delivery address provided during checkout.

Delivery times and shipping costs are presented during the checkout process and may vary depending on the destination and shipping method selected.

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our control, including carrier delays, weather conditions, customs procedures, or other unforeseen events.

For additional information, please refer to our Shipping Policy.

7. Returns and Refunds

Eligible products may be returned in accordance with our Return & Refund Policy.

Customers are responsible for following the applicable return instructions and ensuring that returned products are properly packaged.

Refunds for approved returns will be processed according to our Return & Refund Policy and the applicable payment provider's processing times.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at support@veloura.store.

Please provide your order number and, where appropriate, photographs or other information that may help us assess the issue.

We will review the request and provide appropriate instructions for resolution.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at support@veloura.store.

Cancellation requests cannot always be guaranteed if the order has already been processed or shipped.

If an eligible cancellation is accepted, any applicable refund will be issued to the original payment method.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Veloura will not be liable for indirect, incidental, or consequential losses arising from the purchase or use of our products, except where such liability cannot legally be excluded.

Nothing in these Terms of Sale is intended to limit any rights or protections that cannot legally be excluded under applicable law.

11. Changes to These Terms

We may update these Terms of Sale from time to time to reflect changes to our business, products, services, or applicable legal requirements.

The updated version will be posted on this page with the revised "Last Updated" date.

12. Contact Information

If you have any questions regarding these Terms of Sale, please contact us:

Veloura
743 41st St
Brooklyn, New York 11220
United States

Email: support@veloura.store
Phone: +1 438 798-5665