Shipping Policy

Last updated: August 30, 2026

At Veloura, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Shipping Destinations

We currently ship orders to addresses within the United States.

Please make sure that your shipping address is complete and accurate when placing your order.

2. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders are not normally processed on weekends or U.S. holidays.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

3. Delivery Time

After your order has been processed, the estimated delivery time is generally:

3–7 business days

Delivery times are estimates and may vary depending on your location, shipping carrier, weather, holidays, or other circumstances outside our control.

4. Shipping Costs

Available shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.

Any free-shipping promotions will be clearly indicated on our website or during checkout.

5. Tracking Information

When tracking is available, a tracking number will be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update after the shipment has been processed.

6. Delivery Delays

Veloura is not responsible for delivery delays caused by circumstances beyond our reasonable control, including:

• Carrier delays

• Severe weather

• Natural disasters

• Holidays

• Incorrect or incomplete addresses

• Customs or governmental processing

• Other unforeseen circumstances

If your package appears to be delayed, we recommend checking the tracking information first and contacting the shipping carrier when appropriate.

7. Incorrect Shipping Address

Customers are responsible for providing a correct and complete shipping address.

If you provide an incorrect address and the order has already been shipped, please contact us as soon as possible at support@veloura.store.

We will do our best to assist you, but we cannot guarantee that an address can be changed after shipment.

8. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at support@veloura.store.

For damaged packages, we may request photographs of the packaging and the damaged product to help investigate the issue.

9. Changes to This Shipping Policy

Veloura may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

10. Contact Information

Veloura
743 41st St
Brooklyn, New York 11220
United States

Email: support@veloura.store
Phone: +1 438 798-5665

If you have any questions about shipping or your order, please contact our customer service team.